At The Portable Infrared Sauna, your satisfaction and safety are our top priorities. Due to the personal and hygienic nature of our product, we have specific guidelines for returns and warranty coverage.
We can only accept returns for new, unused saunas that are still in their original, unopened packaging. Once a sauna has been used, assembled, or removed from its packaging, it is no longer eligible for return due to hygiene and health regulations.
To qualify for a return:
The sauna must be unused and in brand-new condition
All original packaging, accessories, and manuals must be included
Return must be requested within 30 days of delivery
Proof of purchase is required
Please note: Used or opened saunas cannot be returned under any circumstances.
If your return is approved, we will issue a refund to your original payment method, minus any shipping costs. Refunds are processed after we receive and inspect the item.
Customers are responsible for return shipping costs. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your return.
We only offer exchanges for items that are defective or damaged upon arrival. If your sauna arrives with a fault or issue, please contact us immediately at sales@portableinfraredsauna.com with your order number and clear photos of the problem.
Your Portable Infrared Sauna is covered by a 1-year limited warranty from the date of purchase. This warranty covers:
Manufacturing defects in materials or workmanship
Electrical or heating component failures under normal use
The warranty does not cover:
Damage due to misuse, neglect, or improper assembly
Wear and tear from regular use
Damage caused by unauthorized repairs or modifications
To initiate a warranty claim, please email us at sales@portableinfraredsauna.com with your proof of purchase, photos or video of the issue, and a brief description of the problem.
If you have questions about your return, exchange, or warranty eligibility, reach out to us anytime at sales@portableinfraredsauna.com — we’re here to help.
